CONTACT CENTRE
Revolutionize Customer Support with Us! Elevate Efficiency & Effectiveness Together!
Forge a powerful partnership with the leading and rapidly evolving Contact Center Solution tailored specifically for your company. At Localcom, we understand the critical role that customer support plays in your business’s success. That’s why we integrate people, processes, and advanced technology to provide efficient and effective support across diverse communication channels.
Tailored Solutions
- Customized Contact Center Solutions tailored to meet your company’s specific needs.
- Collaborative approach to understand your business objectives and develop personalized strategies.
- Improved performance and productivity with solutions aligned to your requirements.
Multi-channel Support
- Smooth communication across various channels including phone, email, live chat, and social media.
- Harmonized experience for customers across every touchpoint.
- Extensive support across multiple channels ensuring exceptional service delivery.
Robust Analytics
- Gain insights into customer behaviour and preferences for effective customization.
- Real-time monitoring and tracking of performance metrics.
- Identify patterns, trends, and enhancement opportunities for improved customer satisfaction.
Call Centre Features
Call Recording
Capture and review conversations for quality assurance.
Analytics
Gain insights into call performance and trends.
Interactive voice response
Automate customer interactions for efficient routing.
CRM integration
Access and manage customer data seamlessly.
Automatic call distribution
Route calls to appropriate agents efficiently.
Call transfer
Seamlessly transfer calls between agents or departments.
Auto dialing
Automate outbound dialing for increased productivity.
Call whisper
Provide real-time coaching during calls without the customer hearing.
Live call coaching
Automate customer interactions for efficient routing.
Power dialer
Boost agent efficiency with automated dialing.
Predictive dialer
Maximize outbound call volume while minimizing wait times.
Voicemail
Capture messages when agents are unavailable.
Call forwarding
Redirect calls to alternate numbers or devices.
Call queueing
Manage incoming calls during peak times.
Call scripting
Guide agents with predefined scripts for consistent communication.
Caller ID
Display caller information for personalized interactions.
Click to-dial
Initiate calls directly from the CRM or contact management system.
CRM integration
Organize and maintain customer information efficiently.
Customer callback
Offer the option for customers to receive a callback.
Desktop notifications
Receive alerts and updates on incoming calls or messages.
Omnichannel support
Redirect calls to alternate numbers or devices.
